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This is a best effort to answer the most important questions you might have. If there is any question not answered by this FAQ please contact us by visiting the Contact Page.
This is a best effort to answer the most important questions you might have. If there is any question not answered by this FAQ please contact us by visiting the Contact Page.
We offer five payment options on “Check-out”:
You can read more on our Term and Conditions page.
Yes, if your Debit card has a CVV number and an expiry date, as well as a Visa, Mastercard, or American Express logo, you can use it to make your payment.
The CVV Number (Card Verification Value) on your credit card or debit card is a 3 digit number on VISA® and MasterCard® branded credit and debit cards. You will find this on the rear of the card. On your American Express® branded credit or debit card it is a 4 digit numeric code that appears on the front of the card.
When you select credit card as the payment option on the checkout page, you will be directed to a secure payment page where you can enter your credit card details.
This process is safe and secure. Our payment gateways only use the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on our website. South African banks and e-commerce merchants are implementing 3D Secure to help protect you, the cardholder, against unauthorised use of your card when shopping online at 3D Secure merchants.
3D Secure allows you to authenticate yourself while making an online payment, thereby minimising the risk of someone else using your card fraudulently. You can read more on the 3D Secure method on our Term and condition page. We know this is a worry for some folk, especially first-timers. But, yes, they’re safe. All credit card transactions take place on a secure page (your address bar will appear green). You can read more on Data Protection on our Privacy Policy Page
Yes, please select “Pay on pick up” when you are on the “Check out” page.
From the homepage:
We ship nationally within South Africa. For overseas customers please contact us first on Tel +27 41 484 1571 or email [email protected] or visit our contact page.
In order to keep shipping costs to an absolute minimum, our shipping charges are based on the total order value as opposed to charging for each individual item shipped.
Shipping usually takes 1-3 working days to major city areas (including Johannesburg, Pretoria, Cape Town and Durban). Outlying areas and farms takes 2-7 working days depending on the area. We can arrange overnight express on request, please mail [email protected] to arrange overnight express, extra costs might be incurred.